Kohler K-4317-96 Portrait Elongated Toilet Bowl, Less Seat, Biscuit

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Price: $236.55    

Product Feature

• Charming, traditional style that integrates with the Portrait Suite
• 12" rough-in
• Combines with K-4607 Portrait toilet tank to create K-3591 Portrait elongated toilet
• Combines with K-4607-U Portrait toilet tank to create K-3591-U Portrait elongated toilet with Insuliner(R) tank liner
• Please see K-3591 Portrait elongated toilet or K-3591-U Portrait elongated toilet with Insuliner for full details

Product Description

"The Portrait Suite epitomizes the understated sophistication of French Provincial design, reflected here in the Portrait elongated toilet bowl. Its distinctive sculpted lines and soft edges are well-suited for bath environments that feature traditional d cor, and also complement bathrooms with transitional style elements. Available in a palette of Kohler colors and Artist Editions designs, this bowl is constructed of vitreous china for long-lasting performance and durability. "

Kohler K-4317-96 Portrait Elongated Toilet Bowl, Less Seat, Biscuit Review

I ordered 6 of these for a new house, 4 arrived broken, ordered 4 replacements, 3 arrived broken, then 2, then 1, then 1, then 1, then amazon refused to replace it & stopped carrying it altogether (to this day over a year later). I even ordered on from Home Depot (ship to store to avoid UPS in case that was the problem) & same thing happened. I know ratings are for the product not the *seller* packaging, but in this case the *manufacturer* packaging was clearly insufficient--to give you an idea, it just has cardboard around the sides and front and back directly touching porcelain-no Styrofoam to protect it from hitting something as it shift inside the outer box, & given its weight it is guaranteed to shift during shipment and without Styrofoam on side impact points it *will* break. I had several arrive broken *inside the box* (no external damage to either outer box or product packaging), clearly demonstrating this point. I finally broke down & bought from local plumbing supplier, which is the only way I would recommend buying one of these. I literally wasted probably 20 hours of my life talking to Amazon about this order, all because of the poor manufacturer product packaging. These are designed to ship on pallets in a semi, not individually in a box. I asked UPS and despite ordering via Amazon Prime they said these shipped ground due to proximity (KY to IN). As far as the toilet itself, it's problematic as well. Edge of base isn't elevated (should rest on raised bottom, not the lip), so grinds again tile when you lean forward. When used with matching tank, toilet requires holding the flusher down for about 15 seconds to flush completely to get enough water to avoid. The matching lid won't stay open due to the edge of the tank protruding out beyond the seat holes-so you have to hold the seat up with on hand if you are a guy. It's not an adjustment problem -- I'm an engineer,I've had 2 professional plumbers look at it, and called customer support who said there's nothing you can do about it. The matching seat also has quality issues (slow close mechanism strips repeatedly on all the toilets due to design defect). Overall, just not impressed with design, manufacturing, or packaging quality for such a high end brand. I wish I had stuck with the loud, but functional Champion 4.

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